The Strength — and Worth — of a Good Apology

Being and conveying that you’re sorry turns out to be an important life skill

Many years ago, I managed a mediation program in Seattle where 400 lawyers worked pro bono to resolve cases pending in Superior Court. Most of what we handled were car accidents, and my boss at the time — who had founded the program, and was a persuasive, folksy and very successful defense lawyer himself — told me terrible tales about how very far cases could get once individuals lawyered up, that could have been settled long…